Your Guide to the Benefits of Patient Portals

patient portal apps

Patient Portal Software – What You Need to Know

The primary purpose of patient portals is to improve the interaction between patients and healthcare providers. These portals are the product of meaningful use requirements, as they provide patients with timely access to their healthcare providers.

In different words, patient portals allow patients to access their health information efficiently, giving them a more active role.

What are the Benefits and Importance of Patient Portals?

  • Rapid Growth

As the medical industry shifts focus to patient-centered care, more healthcare providers are starting to introduce their patient portals. At the same time, the number of organizations that offer patient access to their medical records reached an all-time record.

The result of these actions is the increased number of people who are using the patient portal services.

According to a report from the Office of the National Coordinator for Health IT (ONC), more than 90% of hospitals have some system that allows patient access to medical records. Out of these hospitals, 72% provide patients with full view and download options.

  • Increased Office Efficiency

Implementing a patient portal for your medical practice can significantly optimize the efficiency of your office. By making communication between healthcare providers and patients easier, growth and efficiency are inevitable.

Patient portals also save time when signing up new patients since they can fill out personal information electronically.

Overall, this process leads to fewer errors and inconsistencies.

  • Streamlined Workflow

When you use a patient portal, you can also streamline workflows in your office. The process eliminates the need to answer simple questions over the phone by your receptionists and nurses.

Your phone lines will be free for more urgent matters.

  • Promotion of Telemedicine

Patient portals are also a great way to lower the number of unnecessary patient visits to your office. As a result, you will have more room for patients who need to see you in person.

Telemedicine software enables patients to consult with you through a messaging or videoconference platform.

Learn more about Telemedicine by clicking on this link.

Standard Features of Patient Portal

A certified patient portal platform comes in two types: a standalone system and an integrated service.

Patient portal integration comes with an EMR patient portal software, where patients can retrieve lab results and ask questions about their profiles/insurance providers.

Some patient portals also allow clients to schedule appointments and pay their bills through the platform. This represents an opportunity for providers to promote loyalty, increase patient engagement, and manage costs.

The Current Market Trend of Patient Portal

Growing Trend

According to Verified Market Research, Global Patient Portal Market is projected to reach 7.7 billion dollars by 2027, a significant number relative to the 2.27 billion dollars registered in 2019.

This translates to growth at a CAGR of 17.8%.

Experts predict that this trend will continue in the future, opening new avenues for patient portal integration.

Frequently Asked Questions (FAQs)

What are the uses of a patient portal?

A patient portal is a website for your health care. Patients can use the platform to access their test results, billings, prescriptions, and more.

What is the security status of patient portals?

Patient portals have numerous privacy and security safeguards in place to protect your personal information. These portals are hosted on a secure connection and can only be accessed through an encrypted login.

What percentage of patients use patient portals?

Nearly 90% of providers offer access to a patient portal. However, only one-third of patients use this service. Experts predict that this number will increase in the upcoming years.

When did the medical field start using patient portals?

Patient portals were first introduced by a few large health care organizations in the late 1990s.

How much does a patient portal cost?

Typically, a patient portal costs between 30-40 dollars per provider per month.

Take Away

Patients have become accustomed to using telehealth applications and will continue to use them long after the current Covid-19 pandemic is finally behind us. Patient portals are the gateway to medical practices and are therefore an instrumental part of patient engagement and self-management. Patients will start to demand more control over their medical records and who has access.

Examining Healthcare & EHR Interoperability

EHR Interoperability

The COVID-19 pandemic has unveiled the siloed nature of the healthcare industry. With doctors and patients unable to meet in person, the flaws of archaic EHR systems have been brought into public discourse. 

Medical practitioners need to disaster-proof their electronic databases. This article will discuss why interoperability is necessary, the problems with many EHR systems, and how to best overcome the challenges associated with advancement.

What’s Good About Interoperability?

Interoperability, or the ability of computer systems to exchange and make use of information, is something the healthcare industry has struggled to achieve. And the need is at an all-time high, as the pandemic has demonstrated.

COVID-19 restrictions left many people unable to visit their usual practitioners. Whether it was a result of quarantine, travel restrictions, or limits on how many appointments doctors could safely conduct, patients often needed to visit other doctors.

Other doctors needed access to patient data. And many systems were not equipped to seamlessly accept existing patient data because their EHR (Electronic Health Record) systems are siloed from one another.

Various Reasons This is a Problem:

● Without access to existing patient data, patients must add their data into the system. If they forget or misremember minor details, doctors will not have the complete knowledge needed to provide care.

● In high-stakes situations, such as ER visits, the required information as quickly as possible will take longer to obtain than necessary.

● The intake process becomes significantly more complicated, adding additional strain on administrators already strained by new regulations.

These problems do not go away with the pandemic. Concerns about reaching herd immunity or “curing” COVID-19 aside, these concerns are not unique to the current health landscape. They will continue to be a problem after the health sector reaches a semblance of equilibrium.

Per Statista, the worldwide digital health market will have an estimated value of 500 billion by 2025. If one’s system is not connected, it is not meeting market demands or patient needs. That is why we must do everything in our power to achieve interoperability, and that starts with our EHR Systems.

What’s Wrong With Our EHR Systems? 

Most medical practices implement some form of EHR (Electronic Health Record) system. The ability to electronically store patient data is a boon for our industry, but the technology is not advancing to meet modern demands.

The core issue is that these systems are often siloed, which disrupts the ability to transmit patient information. And unfortunately, at this point, it is challenging to connect many of them for two key reasons:

● Many of these systems were not built with the ability to transmit information in mind. Consequently, there is no localized method of getting it from one system to another.

● There is no standardized method for labeling patient data. It isn’t easy to transfer information that is not formatted to match the parameters of the receiving system.

Of course, there are various other hurdles associated with achieving interoperability. The cost of updating EHR systems is prohibitive for many practices, the secure transfer of patient data is sometimes difficult to maintain, and much more. 

However, resolving these two issues is crucial in solving the interoperability crisis. If we get to a point where information is readily accessible, then solutions for the other problems will follow.

What Can We Do?

Start interoperability

Medical professionals are working on numerous ways to work toward achieving healthcare interoperability. While a comprehensive list is not feasible, we have collected three of the most common solutions that are in the works.

Adopt a Common Set of Interoperability Standards:

Fast Healthcare Interoperability Resources, or FIHR, is a standard means of data management across various EHR systems. Developed by Health Level Seven International, FIHR is a robust system that supports multiple legacy systems that would otherwise be siloed from another.

FIHR has received increased recognition in the U.S. In 2020, CMS — the Center for Medicaid and Medicare Services — issued a ruling stating that certain health agencies must work toward implementing FIHR by 2020.

FIHR supports JSON, XML, and RDF for data representation. If your existing system utilizes these, we recommend reading more about the system.

If FIHR isn’t right for you, additional standards have been developed. DirectStandard allows users to directly send encrypted healthcare information to trusted partners, while DICOM facilitates the transfer and archival of pictures.

Encourage Collaboration Between Healthcare Alliances:

The healthcare industry is a maze of differing agencies whose interests interweave and conflict at different points. However, encouraging these healthcare alliances to work together in a more extensive association is crucial in achieving widespread interoperability.

These alliances vary in scale: local, regional, state, and lots in-between. If these alliances begin communicating and use their authority to achieve interoperability, then the speed at which clinics adopt practices like FIHR will be significantly expedited.

Even the slightest collaboration between alliances is a win for interoperability.

Implement a Master Patient Index:

Master Patient Index is an electronic database that hosts demographic information on patients. It seeks to use this information to provide unique Patient IDs, which can facilitate the rapid transfer of patient data.

The MPI allows users to maintain an up-to-date, central registry of all patients. This helps eliminate duplicate patient registration and reduce treatment errors brought on by misinformation.

While this is just one tool in the belt of interoperability, it is an incredibly efficient way of reducing administrative errors and consolidating patient information. 

Conclusion

COVID-19 may be a once-in-a-century medical crisis, but it’s revealed an underlying concern in our existing medical systems. Patients have suffered because our current systems did not adequately serve their needs, and we must do better for them.

Ultimately, healthcare interoperability is a standard we must continuously strive for. There is no overnight answer to the ongoing problem of siloed patient information, but if we orient our efforts toward solving it will help patients.

You can reach out to us by clicking on this link if you have any questions, concerns, or ideas about Telehealth and EHR.

Do Telehealth and EHR Technology Complement Each Other?

future of Patient engagement

Overview

In the United States, 95% of hospitals use a certified EHR platform. These entities provide various benefits to ensure the continuity of care, simple data collection, reduced mortality rates, and a decrease of the overall cost.

EMR Experts EHR Software Dashboard
Integrated Telehealth Platform

To take this one step further, certain hospitals chose to integrate their EHR systems with a telehealth platform, significantly improving clinical workflow. Fortunately, many telehealth companies provide the service of integrating their technology with the EHR system. As a result, patient data gets transferred from one platform to the other with ease.

EHR and telehealth integration can dramatically optimize the process of healthcare and eliminate complicated, time-consuming processes.

This article will cover the main benefits of EHR and telehealth integration and how your institution can reap these benefits.

How Telehealth and EHR complement each other

  • Automate Data Entry

When telehealth is not integrated with EHR, providers will most likely enter patient information twice. In other words, when a doctor conducts a telehealth session with a patient, he/she will create a summary of the virtual visit. Additionally, the provider needs to add the same information to the patient’s health records. As you can see, this can negatively impact the efficiency of the workplace.

On the other hand, integrating the two systems eliminate this issue. There is no need to enter the same information twice.

Here is How it Works:

How ehr and telemedicine works

When the provider creates notes about their patient during a telehealth visit, the saved information will automatically integrate into their health record.

Aside from saving healthcare providers a lot of time, which they can spend caring for other patients, this process reduces the risk of making an error when typing and updating the patient’s EHR.

  • Synchronize Patient Insurance Information 

During the COVID-19 pandemic, hundreds of hospitals and healthcare facilities started using telehealth technology to reach patients without compromising their well-being.

However, this proved to be challenging for keeping track of telehealth coverage, especially when the doctor does not have access to the patient’s insurance information during the visit. 

For companies that integrate their EHR with telehealth, this is an easy process since providers get information about their insurance before signing them up for virtual visits.

As a result, healthcare providers get reimbursed for their time and services while also lowering confusion in the workplace.

You see, many EHR systems have a link to insurance databases, which allows providers to track their patient eligibility reasonably easily.

  • Streamline the Provider and Patient Virtual Care Experience

During a telehealth visit, the healthcare provider needs access to the patient’s health records to make an efficient diagnostic and therapeutic plan. This information increases the efficiency of the consultation and makes it as close to an in-person visit as possible.

The good news is that the integration of the telehealth system with the technology of EHR makes it so much easier to access the patient’s health records. The providers will also be pleased since they will be working with a system that they are familiar with.

This is part of why telehealth and EHR complement each other; you will get a simple, seamless virtual care workflow that comes as close as possible to face-to-face interaction with the patient.

Note that patients will get access to the summary of their virtual visit next to their medical history. This will make it reasonably easy to understand their diagnosis and provide context for any updates.

How integrating telehealth with EHR technology can improve clinical workflow?

Reading the sections above will probably make you appreciate the role of integrating EHR with telehealth in improving clinical workflow.

Merging the two systems allows for a more effortless flow of information, lower risk of errors, and better patient outcomes. The process of billing patients will also become much more intuitive.

The changes made by providers during a telehealth session should automatically pass to the EHR system. Healthcare workers already have enough on their plates and do not need to waste time entering the same information twice.

Overall, integrating EHR with telehealth can significantly improve clinical workflow and allow the medical staff to focus on other essential aspects of patient care.

EHR with telehealth during the COVID-19 era

Covid and Telehealth

During the COVID-19 pandemic, telehealth sessions reached a record high number. 

The reasons for this dramatic increase are clear; patients needed to get diagnosed, treated, and managed for their chronic conditions, and hospital visits were not an option due to COVID-19.

Unfortunately, this rise in the use of telehealth technology also coincided with an unprecedented workload for healthcare providers; some doctors spent weeks in the hospital without leaving because they feared infecting their families.

While we currently have better control over the pandemic due to vaccination and social distancing efforts, the rates of medical staff burnout are still very high.

For this reason, the last thing we want to do is to bombard healthcare workers with more senseless work, such as entering the same information twice. Adding efficiency by integrating EHR with telehealth can also help with providing care to more patients. 

The Top players who integrate their EHR systems with Telemedicine 

Telemedicine companies that integrate their platforms with EHR system include:

· Modernizing Medicine Healthcare IT Suite

· Athenahealth EHR Software

· PrognoCIS EHR Software

· Advanced MD EMR Software

· Drchrono EHR Software

· Kareo Clinical EHR Software

· eClinicalWorks EHR Software

· CareCloud EHR Software

· ChartLogic EHR Suite

Takeaway message

Integrating telehealth with EHR technology can be a great way to optimize clinical workflow and lower the wasted time in the clinic. It will also help patients better understand their diagnosis, management plan, and how they relate to their previous medical history.

We hope that this article managed to demonstrate the benefits of EHR and telehealth integration.

You can reach out to us by clicking on this link if you have any questions, concerns, or ideas about telehealth and EHR.

Outstanding Digital Marketing Strategies For Medical Practitioners

social media for doctors

Overview

Over the years, digital marketing grew exponentially and attracted giant companies to join this wave and promote their business.

The healthcare system is no exception to this rule, as thousands of healthcare providers and other business owners are shifting to digital marketing for growth and self-promotion.

This article will cover the best marketing strategies for a small medical practice and the power of social media in this field.

The best marketing strategies for a small medical practice

  • Content Marketing

This step is crucial if you already have a website.

Putting your contact information on a static webpage won’t do the trick anymore. Instead, modernize your website by adding visuals, videos, and audio content for your potential patients. You also need to make sure that the interface is easy-to-browse.

Additionally, make it easy for your patients to set an appointment via your website as it’s the preferred way to do anything these days.

The website can also serve as a platform to gather information about your patients to see which age groups, gender, and chief complaints commonly seek your help.

Collecting this information (with your visitors’ consent) will help you optimize your practice to enhance their experience and meet their needs. 2021 Content Marketing Trends

  • Blogging

Blogging is one of the best ways to attract new patients to your website since the traffic will most likely come from Google searches that patients type. Make sure to write helpful and new content to bring organic traffic your way.

However, with the increased competition in healthcare, you need to be careful about approaching this field.

Today, several reputable websites have been publishing content for years. Search engines prefer these websites due to various factors, including reputability, credibility, rich content, and a less known factor called backlinks.

When other reputable websites link back to your pages, Google and other search engines will interpret this as a good sign. Consequently, they will rank your blog posts higher on the search pages.

The collection of factors that control how high you rank on Google is known as Search Engine Optimization (SEO), which you should learn or hire someone with the expertise to promote your content.

Examples of such websites include WebMD, Healthline, and MedicalNewsToday.

Note that websites of formal healthcare organizations, such as the American Academy of Pediatrics and the American Society of Hematology, are generally on top of the search page due to their reputation.

The best part about blogging is that it doesn’t cause you anything. You just need to afford your website’s hosting and domain name, which cost less than $10 a month.

The rest is up to you and how hard you work on writing and promoting your content.

  • Manage both your business and practitioner listings

Many doctors neglect this step, which makes them lose a substantial number of prospective patients.

You need to claim your Google listings and verify them for your business and practitioner listings. Make sure that both listings are verified to avoid having them modified by strangers and scammers.

Related174 Best Local SEO Citations & Directories List for Doctors

Completing this task will make it easier for potential patients to find and choose you.

Social media marketing strategies for doctors

social media for small medical clinic

If you are not a fan of content writing, you might consider promoting your website and services via social media platforms, such as Facebook, Twitter, Instagram, and Pinterest.

Due to the massive traffic that these websites get daily, you will be digging into a goldmine, facilitating the process of reaching new patients.

According to Pew Research Center, more than 80% of internet users search for health information on social media, with 50% of them looking for information about a specific doctor.

After creating content on social media, do not forget to ask your readers for reviews. Positive reviews on platforms, such as Facebook, show new readers – prospective patients – that you are a reasonable, reputable, and trustworthy doctor.

You can do this externally by asking patients who visit your clinic to review your practice online (on Google and Facebook). For many doctors, this is an embarrassing step. Therefore, you can ask one of your assistants to do it.

Finally, you need to monitor your Facebook page and reply to negative reviews with reasonable clarifications.

Also Read Top 20 Social Networks For Doctors And Healthcare Professionals

Digital marketing tips for doctors

Using inbound marketing for medical practice proved to be an effective way to get new patients and promote yourself as a trusted medical figure.

Depending on your preferences, you can opt for written content, videos, or podcasts.

Here are some general digital marketing tips for doctors:

Be genuine – after becoming a digital influencer, many doctors fall into the trap of recommending products with questionable effectiveness due to lucrative commissions. When you grow online, you will inevitably receive tempting offers from companies that want you to promote their services or products.

If you believe that the company’s offering will truly help your patients, it is all right to promote their products. However, neglecting to research to confirm whether their offer is genuine or not will harm you in the long run.

A good way to choose which companies to promote is by asking yourself whether you will use the offered products or services.

Avoid scams – this tip falls into the category of the previous one. You need to avoid any potential scams that might hurt your patients and reputations.

Create a community – the online world is like a real community, which means you need to be regularly present to have conversations with your readers about things related to your field.

Takeaway message

Using digital marketing to grow your practice is a legitimate and lucrative way that gives you a head-start compared to other healthcare professionals who are still doing it the old fashion way.

Hopefully, this article helped shed some light on the importance of using marketing to your advantage, but if you still have any questions, please do not hesitate to contact us.

Why Communication is important for Good Telehealth Patient Experience

Doctor chatting with patient

Telehealth is becoming an increasingly significant part of healthcare in the United States. Most state Medicaid programs include at least some healthcare coverage. Many private insurers are adding additional coverage for telehealth services.

Furthermore, telemedicine solutions are even more popular thanks to the current COVID-19 pandemic, mainly because some regulations have been loosened to accommodate safer patient screening.

The Significance of Communication in Telehealth

Communication as part of the telehealth patient experience cannot be overestimated. Firstly, the advantages of being able to communicate with patients in different settings are numerous:

  • Reducing patient stress and improves engagement
  • Lowering the patient’s risk of infection
  • Eliminating the need for patients to travel for specialized care
  • Providing quicker and more efficient patient care
  • Decreasing non-urgent patient phone calls
  • Boosting patient reassurance
  • Helping to monitor continuous access to care
  • Allowing doctors to handle larger volumes of patients

Telehealth Communication Best Practices

Communication-with-doctor

Smart health practitioners will adhere to best practices for virtual patient appointments, whether they are conducted by phone or video, though the latter is more common. Best practices include:

  • Maintain privacy: Whatever space you are using for a telehealth consultation, you should maintain the same privacy level as you would in person. This includes ensuring that the patient has signed any necessary consent forms, that the room you use is private, and that your internet connection is secure. 
  •  Dress professionally: Dress as you would for a regular in-person appointment. This will make your patients feel comfortable and at ease.
  • Explain how telemedicine works: Before you have your first telehealth consultation, it’s essential to explain how telemedicine visits work. That way, your patients will know what to expect. You should also explain confidentiality, sharing patient information with other healthcare professionals, and prescribing policies. 
  • Outline expectations: Let your patients know what to expect from each specific telehealth appointment. This should include how long the virtual consultation will last, what it will cover, and scheduling a follow-up if necessary. 
  • Avoid using jargon: Speak clearly and concisely and avoid using language that your patients may not understand. Could you encourage them to ask questions? Listen carefully to their concerns. 
  • Be aware of telehealth etiquette: Set up your webcam at eye-level, so it’s just as if you were sitting in the same room as the patient. Always be punctual. During your virtual consultation, let your patient know if, at any time, you need to look away from the screen. 
  • Select one platform: Do your research and get to know the available technology. Make sure it’s a reliable software solution that suits your practice. Once you’ve picked one, stick with it.

Also Read – Effectiveness of Video Communication for Telehealth

Communication is vital in telemedicine, and not just during the virtual visit but also after. It’s imperative to plan effective communications to serve your patients now and in the future. When implemented well, best practices can increase patient engagement and retention and maximize your revenue. To know more about medical software, Start the conversation by giving us a call

Financing vs. Paying Cash for your EMR investment

Financing vs. Paying Cash for your EMR investment

This question often arises: How should I pay for this EMR solution investment?

The discussion can easily begin with the question: Where am I in my practice? A physician just getting started in a new practice has different financial considerations than that of long-term, established practice. There are also many factors between the just getting started and well established. So, with this thought in mind, where do you begin the process? Outlay cash or finance? An argument can be made for the decision on either side.

Before serious consideration into this matter, please consult your own certified financial advisor.

The Pros and Cons of financing:

The cost of money. Investing cash while depreciating assets.

Example: The price of $20,000 over 5 years, (estimate).

The investment of $20,000 over five years can grow by about $9,000 assuming an annual return of 8%. $20,000 can become $29,000

The interest paid on $20,000 over the same five (5) year period can cost over $4,000 dollars assuming an interest rate of 8%. The cost of $20,000 can now go up to over $24,000.

Medical stethoscope and dollar bills

Depending on the financial status of your practice, the facts and figures demonstrated by the financial institution can help to determine your best choice.

There are many different financial institutions and varieties of financial products. The choices and rate options can be confusing as well. Payment terms can be negotiated and no penalties for early payment can help to guide you in the process of making a decision.

It may also be important to consider the benefits of the Section 179 tax code. This new law, created in 2003, allows medical offices to write-off up to $100,000 of computer software/hardware expenses in the first year of ownership, even when purchased under a lease or financing agreement. Before 2003 if the property for business had a useful life of more than one year, the cost had to be spread across several tax years as depreciation with a portion of the cost deducted each year.

Under the new law, there is a way to immediately receive these income tax benefits in one tax year. The provisions of Internal Revenue Code Section 179 allow a sole proprietor, partnership or corporation to fully expense tangible property in the year it is purchased. Read more information on the benefits of the Section 179 code.

To speak with an EMR Experts consultant regarding electronic medical record software or financing options please complete our Contact Us Form

How to purchase an EMR System

How to purchase an EMR System

Healthcare, along with construction, education, and retail are ranked as being the slowest adopters of Information Technology (IT). With more pressure than ever from government, insurers, and patients, why is healthcare still so far behind?

Doctor showing reports to nurse practioner
Get the team involved

There are currently over 200 PM/EMR software vendors vying for your business, making the search for the right software a difficult and daunting task. Because of the technical nature of the product, it is difficult for the average consumer to understand the inner workings of software and its potential pitfalls. The software business is really very different from other types of businesses because a company may spend 2-5 years developing a product with all expenses and no revenue. Once the product is finished and ready for the market place, it can easily become a free for all of “how many sales can we make this year?”. As a result, software companies rely heavily on a strong sales team with big commissions to sell their product. This is bad news for the consumer as what you see is not always what you get.

EMR Systems generally have three price levels. The first level is your boxed systems for a small one (1) to two (2) provider offices. These systems are usually older products with a large client base that will provide you with the basics. These types of products generally run below $3,000. The second level is your more customized systems for Small to Medium-sized offices. These products will often require on-site installation and training because they need to be customized for each application. Prices for these products usually run between $5,000 to $35,000 depending on the number of providers. For example, a small one (1) to two (2) provider offices can expect to pay between $5,000 to $15,000. A larger office of 5-10 providers can expect to pay around $3,000 per additional provider, bringing the total cost to around $25,000 to $35,000. You must keep in mind, however, that with most system quotes, hardware, installation and training are not included.

Not all software is created equal. Products that may look similar at first glance can be entirely different. Judging a software system’s ease of use, customization flexibility and the vendor’s willingness to make customizations for you require you to look at the software system and its company in greater depth.

Multi specialty doctor

First things first. Before you contact any EMR software vendor, you will want to decide what you hope to accomplish with the implementation of this software in your office. What problems are plaguing your office? Are you looking to improve organization, eliminate paperwork, increase efficiency, reduce staffing, improve your billing, deliver a higher quality of service to your patient’s or simply just have an electronic way to do billing. By accomplishing these goals what can you save? Now set your budget.
Once you have a plan in place start looking around to see what is out there. Ask your colleagues what they are using and if they are happy with it. Do your research, most companies have fairly informative websites and some even have online demonstrations.

Be realistic when purchasing anything high tech for your office. This stuff may be easy to use by the doctor or computer whiz who made it but extremely difficult for the average user. Doctor Smith’s way of running his office and documenting his patient’s visits may not be the same way you do these things.

Get the right people involved to help make this happen. As you put a higher emphasis on the technology you are increasing your dependency on this technology. No patient wants to see you crawling under a desk while on the phone with Dell’s Tech Support. You only need to know how to use this new software not fix its problems; put someone else in charge of this job and make sure they will be available in case something goes wrong.
Your staff can often be a huge hurdle in the implementation of new technologies. They fear that technology is there to replace them or inconvenience them. Your office’s inefficiencies often are what gives them a paycheck at the end of the week. It’s expected for staff to have a certain level of resistance towards the adoption of new technologies in your office. Get them excited about the new technology and let them know how this is going to provide them with new opportunities in your office.

One thing remains a constant, and that is that there is no shortage of software that has been abandoned because 1)it did not live up to what it said it would do, 2) it was too difficult to use, 3) it simply was not convenient enough, and/or 4) the support was so bad that simple problems turned into big problems real fast.

This article “EMR System” is courtesy of:

Health Technology Review, a website focused on providing unbiased information on healthcare IT and Electronic Medical Record software.